Cookie Policy
By navigating on this site, you accept the use of cookies that will offer services to you that are customized to your interests.
By consulting our site by the communication protocol "http", common to many other sites on the Internet, cookies are deposited instantly on your computer. However, they are not dangerous, they are not viruses, spyware or even witnesses to any connection problem or violation of your data. At most, are they the proof of your passage as "potential customer" or simple "visitor" on a site, which uses cookies to better respond to your needs. This is our case.
But what are cookies?
Taken from the English term "magic cookies", they are small text files whose mission is to collect data and keep them in memory, not for the purpose of surveillance or suspicion at a distance but to facilitate the often tedious path of browsing the Internet to send the best services that the visiting Internet surfer needs. These cookies also record user data, those that identify themselves during visits to a site and are also used to count the number of passages, on a day, a month or more of visitors, to survey attendance to "said"site in question.
Should we accept or refuse the cookies?
Yes and no.
Yes, because your computer allows it on any browser but it can change the conditions of access to certain services that require the use of cookies, which is our case. If, despite everything, you decide to refuse, it is sufficient to click on "OK" when the message "accept or refuse the cookies" appears.
Enabling or disabling cookies is a matter of personal choice and each browser allows you to do it through the "Help Menu" used in the management of the cookies.
You can also clean the computer by clearing out its cookies, once the site has been visited and the information received, in order not to leave any trace of one’s passage on the site concerned.
For more information on cookies, simply go to the following link:
http://www.cnil.fr/vos-droits/vos-traces/les-cookies
Privacy Policy
1. General Information
This Privacy Policy explains how we collect, use, and protect your personal data when you visit and interact with our website (www.sofitelstjames.com)
By using this website, you agree to the collection and use of information in accordance with this policy.
We are committed to processing your personal data transparently and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. Data Controller
The organisation responsible for processing your personal data is:
ST. JAMES HOTELS LTD
Waterloo Place
London SW1Y 4AN
United Kingdom
If you have any questions about this policy or how your data is handled, you may contact bethany.hadrill@sofitel.com
3. How We Use Your Data
We collect and use personal data for the following purposes:
Marketing and Personalisation
To provide information about our services, offers, and promotions
To personalise your experience on our website
To analyse user behaviour and improve our services
To display relevant advertising based on your preferences and browsing activity
Data collected may include:
Name, email address, phone number, and date of birth
Newsletter Subscription
To send newsletters and updates about our services
To provide tailored communications via email, SMS, or other agreed channels
To manage your subscription preferences
You can unsubscribe at any time using the link provided in communications.
Data collected may include:
Name, email address, phone number, and date of birth
We may also collect certain data through cookies and similar technologies. Please refer to our Cookie Policy above for more information.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Consent: When you have explicitly agreed to the processing of your data
Contractual necessity: When processing is required to fulfil a contract with you
Legal obligations: When we are required to comply with applicable laws
Legitimate interests: When processing is necessary for our business operations, provided your rights are not overridden
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
Data related to contractual relationships is retained for the duration of the agreement
Data processed based on consent or legitimate interest is kept only as long as required for those purposes
We may retain certain information for longer periods where required to meet legal, regulatory, or liability obligations.
6. Sharing Your Data
We may share your personal data with trusted third-party service providers who support our operations, including:
Marketing and advertising partners
Social media platforms
Data analytics providers
Public relations and media agencies
All third parties are required to process your data securely and in accordance with applicable data protection laws.
7. International Data Transfers
If your personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as:
Transfers to countries with recognised adequate protection standards
Use of approved contractual clauses or equivalent safeguards
For more information about international data transfers, you may contact us directly.
8. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of your data
Rectification: Correct inaccurate or incomplete data
Deletion: Request deletion of your data where applicable
Objection: Object to certain types of processing
Portability: Request transfer of your data to another provider
Restriction: Request limited processing of your data
Automated decisions: Not to be subject to decisions based solely on automated processing
To exercise your rights, please contact us using the details above.
If you are not satisfied with how your data is handled, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).
9. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
These measures are regularly reviewed to ensure a high level of security.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices.
We recommend reviewing this page periodically to stay informed.